Error
Description:
Tested failedError 13001: Product not registered with the FLEXnet
Connect
Resolution:
On the internet please go to http://www.pearsonassessmentsupport.com/support/index.php?View=files&CategoryID=261 and click on Software Update Service Redirection.exe and download and run the excutable file. This will re-connect your software to the software update service.
If this still does not fix your problem, call 800-249-0659, and select the option for technical support
Hi,
>>Error 13001: Product not Registered with the FLEXnet Connect."
This is a known issue to HP and internal IT is currently working on this.
A workaround in the meantime is to download the critical updates via support website and install them manually.
The Software Support site is http://support.openview.hp.com